Frequently Asked Questions
Everything you need to know about your beauty journey with us.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All products sold on QuestionBeauty are 100% cruelty-free, and the majority of our range is vegan-friendly. Please check the specific product pages for the vegan certification seal.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for opened skincare?
We offer a 30-day satisfaction guarantee. If a product doesn't agree with your skin, you can return it for a full refund or store credit, even if it has been opened and lightly used.
Do you offer free shipping?
We offer free standard shipping on all domestic orders over $50. For orders under $50, a flat-rate shipping fee of $5.95 applies.
How can I track my package?
Once your order is shipped, you will receive an email confirmation with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay for eligible orders.