Returns & Exchanges
At QuestionBeauty, we want you to feel confident in your skincare and cosmetic choices, which is why we offer a 30-day return policy for products in their original, unused condition. If a product doesn't meet your expectations, our streamlined return process ensures a quick resolution for your beauty routine.
Initiate Your Request
Log into your account and select the order you wish to return, or contact our support team with your order number to receive a Return Authorization.
Prepare Your Package
Carefully pack the unused items in their original packaging, ensuring all protective seals and components are included to prevent damage during transit.
Ship It Back
Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing